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Frequently Asked Questions


FAQ


HOW DO I ORDER MY FABRIC?
From the drop down tab: pick the length of cut you want. Be sure to check your cart totals before checking out. I sell my fabric by the meter. .

SHIPPING
Shipping rates are as follows:

CANADA
up to $149 order = $11.99
over $150 = FREE

USA
up to $149 = $14.99
over $150 = FREE (in contiguous states - extra costs may apply after checkout for HI, AK)

FREE shipping in Canada & USA on orders over $150 before taxes and after discounts.

Domestic packages generally take 3-5 business days to arrive.

US orders generally take 4-9 business days to arrive.

Most International orders take approximately 8-10 weeks to arrive as I send it surface.

FREE LOCAL PICK UP OPTION

If you live close enough to pick up your order, you can choose the “Free Local Pick Up” option, I will send instructions on where/when to pick up your order. If you are passing through to get your package, and the “Pick Up” option did not appear, email me and I’ll refund you the shipping costs.

LOST or UNDELIVERED PACKAGES

Unfortunately I cannot take responsiblity for undelivered purchases. Please contact your post office in the event of a non delivery. You can also contact me and I will assist in any way I can to locate your missing package. I can not offer a credit or refund in the event of lost or undelivered purchases.

Orders will be processed and shipped within 1-3 days. Goods shipped outside of Canada may be subject to customs, duties and import fees, which are not included in the shipping fees. Customs forms are filled out with detailed information about your shipments contents and value. You are responsible for charges incurred at customs.

RETURNS & REFUNDS
I aim to “Please”! If you are unhappy with your order, for any reason, I will do my best to rectify the problem. If you choose to return your order, it must be in its’ original packaging and re-saleable condition for a full refund. Postage fees are non-refundable. Any return shipping costs and extra duty charges are the responsibility of the customer. You will be refunded after I have received the returned goods.

Please note – I do not accept returns on any sale fabric, fabric that has been cut by the customer or opened pre-cuts, patterns or kits.

Price Adjustments – Quilting By Design is unable to retroactively apply a discount to an order if the order was not placed on the day of the sale.

PRE-CUTS, WHAT ARE THEY?
I sell a variety of pre-cuts including, 2.5” rolls (jelly rolls), 5” squares (charm packs), 10” squares (layer cakes) and Fat Quarter (18″x 21″) bundles. Many of these come direct from the manufacturer but I also offer my own bundles and pre-cuts. Check it out in the Pre Cuts page.

REMNANTS & FQ?S:
Occassionally there is a small bit left on the bolt or a Fat Quarter left over from a sale. You benefit by being able to buy just a little bit of what you need.

WHERE ARE YOU LOCATED?
Quilting By Design is a brick and mortor store as well as an online retailer. I am located in New Hamburg, Ontario, Canada. If you are local and would like to arrange a time to pick up your order, or just want to come and see the fabric in person we are located at 337 Waterloo St. in New Hamburg, ON

HOW CAN I PAY FOR MY ORDER (and what about taxes)?
Taxes are calculated based on the customers’ shipping address. If you are not charged taxes, you do not have to pay.

Quilting By Design uses PayPal as the main payment portal.

Once payment is received, all orders are processed and shipped accordingly.

COUPONS
If you have a coupon code, use it on the checkout page in the space provided. The calculator will do the rest! Proceed to pay as you normally would.

INVENTORY DISCREPANCIES
Unfortunately, sometimes the inventory amount is incorrect. This is because I sell at trade shows and events from my trailer and in store. The sold inventory at these events may not be immediately updated on the website because it was not sold online. Thank you for your understanding when these instances occur. If I can not fulfill your order completely, you will be notified via email.